Remote SaaS Onboarding Lead for Hospitality Platform

Atomic Hr; Nuevo Laredo; A distancia; MXN 300.000 - 400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote setup

Competitive USD salary

Growth opportunities

Hands-on team

Direct product impact

Descripción de la vacante

Atomic HR is seeking a customer onboarding specialist for its SaaS platform serving outdoor hospitality operators. You’ll own the customer experience from kickoff to launch, learning the product inside and out to tailor it to each park’s workflows.

Every campground is unique; you’ll simplify that complexity, anticipate blockers, and guide customers through smooth launches with clear communication. English fluency is required.

Formación

• 2+ years of customer-facing experience in SaaS onboarding, implementation, support, or training.
• Ability to explain complex software to non-technical users.
• Strong organization and follow-through across calls, notes, and next steps.

Responsabilidades

• Guide onboarding end to end from kickoff to go-live.
• Become an expert on the platform: availability, rates, payments, site maps, reporting, and guest communication.
• Deliver tailored demos showing how features fit real-world workflows.
• Build onboarding plans, setup checklists, and follow-up emails after calls.
• Spot confusion early and proactively address it.
• Share customer insights with product and engineering.

Conocimientos

Customer-facing experience

Onboarding/training

English communication

Organization

Empathy

Herramientas

CRM tools

Descripción del empleo

Atomic HR is seeking a customer onboarding specialist for its SaaS platform serving outdoor hospitality operators. You’ll own the customer experience from kickoff to launch, learning the product inside and out to tailor it to each park’s workflows.

Every campground is unique; you’ll simplify that complexity, anticipate blockers, and guide customers through smooth launches with clear communication. English fluency is required.