Remote Pre-Litigation Case Management Lead

Kenny Habetz Injury Law; México; A distancia; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care plan

401(k) retirement plan

Critical illness and cancer cover

Life insurance

Disability coverage

Paid time off

Training & development

Cloud-based case management

Descripción de la vacante

Kenny Habetz Injury Law seeks an experienced Pre-Litigation Manager to lead a team of case managers and oversee the move from signup through settlement or filing. You will manage your own small caseload while guiding the group, setting standards, and serving as the go-to point for status updates.

This leadership role emphasizes process improvement, client communication, and strategic collaboration with attorneys to value cases and shape negotiation strategy.

Formación

• Required 4+ years of personal injury pre-litigation case management experience.
• Prior experience supervising, training, or leading a team.
• Strong command of medical records, treatment coordination, demand preparation, and bodily injury negotiation.
• Familiarity with lien negotiation and Medicare or Medicaid reimbursement.
• Proficiency with case management platforms and reporting tools.
• Bilingual in English and Spanish.

Responsabilidades

• Directly supervise the pre-litigation case management team, including workload assignment and capacity balancing.
• Set clear standards for client contact, file hygiene, and file movement, and hold the team to them.
• Train new case managers and build out the training path for the role.
• Conduct one on one check ins and performance reviews on a defined cycle.
• Address performance problems early and directly, and recommend hiring and staffing changes.
• Run regular file audits to find stalled cases, aging records requests, and treatment gaps.
• Review demand packages for completeness, accuracy, and persuasive strength before they go out.
• Own the pre-litigation aging report and drive it down.
• Escalate files that should be referred to litigation instead of continuing to negotiate.
• Partner with the attorneys on case valuation and negotiation strategy.
• Own client satisfaction during the pre-litigation phase, which is where most complaints originate.
• Step into difficult client conversations when a case manager needs backup.
• Make sure clients hear from the firm on schedule, not just when something happens.
• Document and improve pre-litigation workflows and task templates in the case management system.
• Report on caseload volume, phase aging, demand turnaround, and settlement results.
• Coordinate handoffs to litigation and to the settlement coordinator so nothing is dropped.
• Recommend process and technology changes backed by what the numbers show.

Conocimientos

Leadership

Urgency

Negotiation instinct

Directness

Judgment

Client empathy

Data-driven

Descripción del empleo

Kenny Habetz Injury Law seeks an experienced Pre-Litigation Manager to lead a team of case managers and oversee the move from signup through settlement or filing. You will manage your own small caseload while guiding the group, setting standards, and serving as the go-to point for status updates.

This leadership role emphasizes process improvement, client communication, and strategic collaboration with attorneys to value cases and shape negotiation strategy.