Remote Operations Manager — 3PL & Fulfillment

Tidal; Estado de México; Hybrid; MXN 567,000 - 680,000; Full time

Job summary

Tidal is a Direct Placement Agency that helps job seekers find opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members.

We're hiring an Operations Manager for a growing DTC home textiles brand that sells online and through wholesale and ships through a 3PL. Reporting to the Director of Operations, you'll run the 3PL day-to-day, own inbound receiving and reconciliation, and turn

Qualifications

• 4+ years in operations, fulfillment, logistics, or supply chain at a DTC, CPG, or eCommerce brand that ships through a 3PL.
• Hands-on experience holding a 3PL accountable to SLAs and KPIs, managing exceptions and seeing corrective actions through.
• Direct experience with inbound receiving, ASNs, and reconciling receipts against purchase orders.
• Advanced Google Sheets or Excel skills, with a track record of building operational reports and dashboards.
• Clear written and spoken English, experience writing SOPs, and a proven ability to drive results through partners without direct authority.
• Highly organized, detail-oriented, and self-directed when juggling many moving parts.

Responsibilities

• Manage day-to-day communication with the 3PL partner, monitoring order routing and flow, resolving exceptions, coordinating wholesale and B2B orders to customer ship dates, and escalating issues to the Director of Operations.
• Track 3PL performance against SLAs for order accuracy, ship time, inventory accuracy, and returns processing; lead recurring check-ins and maintain a corrective-action log with owners and due dates until issues are closed.
• Create and upload inbound shipments in Deposco ahead of arrival, monitor container delivery to the 3PL, and reconcile every receipt against PO, SKU, and quantity, chasing discrepancies with the 3PL and suppliers and reporting final results to Product and Finance.
• Own fulfillment of personalized DTC orders (embroidery), tracking turnaround time and quality against SLA, flagging delays to Customer Care, and implementing fixes that shorten lead times and reduce errors.
• Protect inventory accuracy and availability through cycle count review, discrepancy research and root cause analysis; communicate backorder and stockout risk to Planning, Sales and Customer Care and prepare fulfillment for seasonal peaks, promotions and launches.
• Own day-to-day relationships with packaging and supply vendors (ordering, lead times, costing) and audit 3PL, freight, carrier and vendor invoices against contracted rates, pursuing corrections, credits and damage or loss claims.
• Build and maintain weekly and monthly KPI dashboards in Google Sheets or Excel covering fulfillment, inventory, inbound receiving, personalization and cost metrics, with trends, risks and recommendations for the Director of Operations.
• Own the operations SOP library across fulfillment, receiving, returns, personalization, and wholesale, and lead improvement projects in Shopify, Deposco, and Asana from analysis through rollout.

Skills

Operations leadership

Logistics coordination

3PL management

Data reporting

Tools

Deposco (WMS/OMS)

Shopify

Asana

Google Sheets/Excel

Carrier portals

Slack & Google Workspace

Job description

Tidal is a Direct Placement Agency that helps job seekers find opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members.

We're hiring an Operations Manager for a growing DTC home textiles brand that sells online and through wholesale and ships through a 3PL. Reporting to the Director of Operations, you'll run the 3PL day-to-day, own inbound receiving and reconciliation, and turn