Mex - Executive Assistant & Business Operations Manager

Tidal; Xico; Remote; MXN 520,000 - 562,000; Full time

Job summary

Tidal is seeking a proactive Executive Assistant & Business Operations Manager to support its leadership team in a remote, independent contractor capacity. The role blends executive support, project coordination, and daily operations using Asana to drive priorities and accountability.

Ideal candidates bring 3+ years in executive support or Chief of Staff roles, strong Asana skills, and experience with ecommerce or consumer brands. Collaboration with US leadership is essential.

Qualifications

• At least 3 years of relevant experience in executive assistance or cross-functional operations.
• Proven experience supporting senior leaders and coordinating across multiple departments.
• Intermediate to advanced Asana proficiency with independent task, workflow, and deadline management.
• Strong experience in project coordination, process documentation, and SOP development.
• Excellent English communication skills (C1/C2) with confidence interacting with US leadership.
• Experience supporting eCommerce, DTC, wholesale, or consumer brands preferred.

Responsibilities

• Executive & Leadership Support: partner with leadership to organize priorities, meetings, and follow-up on commitments.
• Asana & Workflow Management: maintain and improve projects, tasks, deadlines, and dependencies.
• Cross-Functional Coordination: work across sales, finance, operations to align teams.
• Project & Task Execution: coordinate initiatives from planning through completion with clear owners.
• Meeting & Follow-Up Management: prepare agendas, document decisions, assign actions.
• Process Improvement: identify gaps and propose practical improvements.
• Documentation & Reporting: update SOPs and provide progress updates for leadership.
• Operational Accountability: flag delays and escalate issues when needed.

Skills

Executive support

Chief of Staff

Cross-functional coordination

Asana proficiency

English communication

Tools

Google Workspace

Slack

Microsoft Excel

Notion

ClickUp

Monday.com

Job description

Job Title: Executive Assistant & Business Operations Manager

Contractor Fee: $2,500–$2,700/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role:

We're looking for a proactive, highly organized Executive Assistant & Business Operations Manager to support the leadership team of a growing eCommerce sporting goods brand. This hands-on role combines executive support, project coordination, and daily operations, using Asana to manage priorities, streamline workflows, coordinate teams, and ensure accountability. Ideal candidates have experience in executive support, Chief of Staff functions, or cross-functional business operations rather than traditional IT, software, or construction project management.

Key Responsibilities:

• Executive & Leadership Support: Partner closely with leadership to organize priorities, anticipate needs, coordinate meetings, and follow up on important decisions and commitments.
• Asana & Workflow Management: Maintain and improve Asana projects, task assignments, deadlines, dependencies, recurring workflows, and accountability systems.
• Cross-Functional Coordination: Work across sales, wholesale, creative, finance, logistics, and operations to track progress, resolve blockers, and keep teams aligned.
• Project & Task Execution: Coordinate business initiatives from planning through completion, ensuring owners, deadlines, and next steps are clearly defined.
• Meeting & Follow-Up Management: Prepare agendas, document decisions, assign action items, and ensure commitments are completed.
• Process Improvement: Identify gaps in workflows, handoffs, and recurring processes, and recommend practical improvements.
• Documentation & Reporting: Maintain SOPs, project trackers, operational documents, and clear progress updates for leadership.
• Operational Accountability: Proactively flag delays, follow up with stakeholders, and elevate issues when necessary.

Software/Platforms/Tools:

• Asana: Strong hands-on proficiency required, including task management, project tracking, recurring workflows, and cross-functional coordination.
• Google Workspace (Sheets, Docs, Calendar)
• Slack
• Microsoft Excel
• Claude, ChatGPT, or similar AI tools
• Familiarity with Notion, ClickUp, Monday.com, or similar platforms is a plus.

Qualifications

• At least 3 years of relevant experience in executive assistance, Chief of Staff support, business operations, project coordination, or a similar cross-functional role.
• Proven experience supporting senior leaders, managing competing priorities, and coordinating work across multiple departments.
• Intermediate to advanced Asana proficiency, with the ability to independently manage tasks, workflows, deadlines, and stakeholder accountability.
• Strong experience in project coordination, process documentation, SOP development, and operational follow-through.
• Excellent English communication skills (C1/C2), both written and verbal, with confidence communicating directly with US-based leadership.
• Comfortable following up with senior stakeholders and holding teams accountable professionally and respectfully.
• Highly organized, resourceful, proactive, detail-oriented, and comfortable working independently.
• Strong judgment, discretion, and the ability to handle confidential business information.
• Experience supporting eCommerce, DTC, wholesale, retail, or consumer brands is strongly preferred.

Shift Schedule

• Monday to Friday, approximately 40 hours per week, with 4–5 hours of daily overlap with US Pacific Time business hours for meetings, coordination, and stakeholder follow-ups. Remaining hours may be completed asynchronously, with the final schedule agreed upon directly with the client.