Remote Onboarding & Training Consultant for SMBs

ProducePay; Ciudad de México; A distancia; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Motive is seeking an Implementation Consultant based in Mexico to own end-to-end onboarding for lower-segment accounts, delivering standardized deployment plans, training, and configuration guidance remotely.

You will collaborate with Support, Sales, and Customer Success to reduce deployment friction, drive activation, and measure success through onboarding KPIs and CSAT. Spanish-language enablement is part of the role.

Formación

• 2+ years in implementation, onboarding, or customer-facing delivery roles.
• Experience executing standardized, remote implementations with clear timelines and measurable outcomes.
• Strong project management: planning, prioritization, stakeholder communication, and risk management.
• Technical aptitude to guide configuration, troubleshoot issues, and translate customer needs into product solutions.
• Customer-centric mindset with ability to drive adoption through practical training.
• Data-driven approach to track KPIs and improve processes; comfortable with CRM, ticketing, and documentation tools.
• Growth-oriented, organized, and resilient—thrives in fast-paced environments and handles multiple accounts.

Responsabilidades

• Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
• Deliver Spanish-language enablement (live sessions and recorded modules) covering product setup, workflows, and troubleshooting.
• Configure standard integrations and features using repeatable playbooks.
• Proactively manage timelines, risks, and dependencies; elevate blockers and drive resolutions.
• Track and report implementation KPIs and document project artifacts for handoff.
• Run multi-customer cohorts when appropriate to increase throughput while maintaining quality and customer satisfaction.
• Collaborate with Sales and Customer Success to align scope and ensure smooth post-go-live transitions.
• Capture customer feedback to inform product improvements and refine implementation playbooks for scale.

Conocimientos

Implementation experience

Onboarding

Customer-facing delivery

CRM knowledge

Communication skills

Descripción del empleo

Motive is seeking an Implementation Consultant based in Mexico to own end-to-end onboarding for lower-segment accounts, delivering standardized deployment plans, training, and configuration guidance remotely.

You will collaborate with Support, Sales, and Customer Success to reduce deployment friction, drive activation, and measure success through onboarding KPIs and CSAT. Spanish-language enablement is part of the role.