Remote SMB Implementation Lead – Onboarding & Adoption

Motive; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

Motive seeks an Implementation Consultant based in Mexico to own end-to-end onboarding for lower-segment accounts, delivering standardized plans, training, and configuration guidance remotely.

You’ll partner with Support, Sales and Customer Success to reduce deployment friction, improve activation, and achieve measurable outcomes aligned to Motive’s best practices. Success is measured by on-time go-lives and CSAT.

Qualifications

• 2+ years in implementation, onboarding, or customer-facing delivery roles.
• Experience executing standardized, remote implementations with clear timelines.
• Strong project management skills and customer-centric mindset.

Responsibilities

• Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
• Deliver Spanish-language enablement (live sessions and recorded modules) covering product setup, workflows, and troubleshooting.
• Configure standard integrations and features using repeatable playbooks.
• Proactively manage timelines, risks, and dependencies; escalate blockers and drive resolution.
• Track and report implementation KPIs and document handoff artifacts.
• Collaborate with Sales and Customer Success to align scope and ensure smooth post-go-live transitions.
• Capture customer feedback to inform product improvements and refine playbooks for scale.

Skills

Implementation

Onboarding

Customer-facing

Project management

Communication

Remote delivery

Tools

CRM systems

Ticketing tools

Documentation tools

Job description

Motive seeks an Implementation Consultant based in Mexico to own end-to-end onboarding for lower-segment accounts, delivering standardized plans, training, and configuration guidance remotely.

You’ll partner with Support, Sales and Customer Success to reduce deployment friction, improve activation, and achieve measurable outcomes aligned to Motive’s best practices. Success is measured by on-time go-lives and CSAT.