Remote Marketplace Ops & Customer Success Lead

Flamingo Resident Retention Platform; Estado de México; On-site; MXN 436,000 - 784,000; Full time

Benefits offered by this job

Competitive compensation

Flexible hours

Travel opportunities for conferences and team retreats

Job summary

Flamingo Resident Retention Platform is looking for a Marketplace Operations & Customer Activation Specialist in Mexico City. Your role will involve managing marketplace requests, ensuring all customer queries receive timely responses, and resolving operational issues efficiently.

A strong candidate will have over a year of experience in related roles and excellent communication skills. This is a fully remote position with significant growth opportunities in a dynamic startup environment.

Qualifications

• 1+ years of experience in marketplace operations, customer success, or account management.
• Experience in a fast-paced startup environment.
• Ability to manage many moving parts simultaneously.

Responsibilities

• Ensure provider responses happen within defined SLAs.
• Resolve day-to-day operational issues quickly.
• Help increase newly created accounts completing bookings.

Skills

Strong communication skills across phone, email, text, and live messaging

Highly organized

Proactively solve problems

Strong attention to detail

Tools

HubSpot

Zendesk

ClickUp

Job description

Flamingo Resident Retention Platform is looking for a Marketplace Operations & Customer Activation Specialist in Mexico City. Your role will involve managing marketplace requests, ensuring all customer queries receive timely responses, and resolving operational issues efficiently.

A strong candidate will have over a year of experience in related roles and excellent communication skills. This is a fully remote position with significant growth opportunities in a dynamic startup environment.