Remote Luxury Travel Experience Specialist

Manatal; Cancún; Remote; MXN 543,000 - 1,086,000; Full time

Benefits offered by this job

100% remote work

Career growth opportunities

Travel perks

Ongoing training

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – customer experience to guide clients through every step of their travel journey. This remote role emphasizes a seamless, personalized, and high-quality experience, from initial booking to post-trip follow-up, with a focus on attention to detail and service excellence.

The ideal candidate is customer-service oriented, travel-enthusiastic, and comfortable navigating new booking platforms while managing multiple client requests

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech-savvy

Proactivity

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – customer experience to guide clients through every step of their travel journey. This remote role emphasizes a seamless, personalized, and high-quality experience, from initial booking to post-trip follow-up, with a focus on attention to detail and service excellence.

The ideal candidate is customer-service oriented, travel-enthusiastic, and comfortable navigating new booking platforms while managing multiple client requests