Remote Luxury Travel Concierge & Experience Specialist

Manatal; Región Centro; Remote; MXN 250,000 - 420,000; Full time

Benefits offered by this job

Remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training

Job summary

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant – Customer Experience to support clients from booking to post-trip follow-up, delivering a seamless, personalized, high-quality experience.

This client-facing role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences. The position offers 100% remote work, with access to travel perks and ongoing training to support professional growth.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background preferred.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Skills

Communication

Customer service

Organization

Tech proficiency

Multitasking

Travel enthusiasm

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant – Customer Experience to support clients from booking to post-trip follow-up, delivering a seamless, personalized, high-quality experience.

This client-facing role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences. The position offers 100% remote work, with access to travel perks and ongoing training to support professional growth.