Remote Luxury Travel Experience Consultant

Manatal; Monterrey; Remote; MXN 724,000 - 1,267,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. This position is remote and focuses on delivering a seamless, personalized, and high-quality experience.

This client-facing role serves as the trusted contact—from initial booking through post-trip follow-up—and requires a detail-oriented, service-driven attitude and a passion for travel and hospitality.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background (travel, hospitality, or service-related experience preferred).
• Highly organized with strong attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Detail oriented

Tech-savvy

Multitasking

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. This position is remote and focuses on delivering a seamless, personalized, and high-quality experience.

This client-facing role serves as the trusted contact—from initial booking through post-trip follow-up—and requires a detail-oriented, service-driven attitude and a passion for travel and hospitality.