Luxury Travel Experience Specialist — Remote & Perks

Manatal; Ciudad de México; Remote; MXN 201,000 - 335,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and industry discounts

Ongoing training and development

Job summary

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant – Customer Experience for a 100% remote role. You will guide clients from initial inquiry to post-trip follow-up, delivering a seamless, personalized experience with attention to detail.

The role emphasizes proactive communication, expert knowledge of destinations, and a genuine passion for travel and hospitality to ensure memorable journeys for clients.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or service-related fields.
• Highly organized with meticulous attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and creating memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Skills

Excellent communication

Customer service

Highly organized

Tech-savvy

Multitasking

Travel enthusiasm

Job description

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant – Customer Experience for a 100% remote role. You will guide clients from initial inquiry to post-trip follow-up, delivering a seamless, personalized experience with attention to detail.

The role emphasizes proactive communication, expert knowledge of destinations, and a genuine passion for travel and hospitality to ensure memorable journeys for clients.