Remote L1 Tech Support Specialist

Epsilon LATAM.; Ciudad de México; Presencial; MXN 240.000 - 300.000; Jornada completa

Descripción de la vacante

Epsilon LATAM is seeking a Technical Support Executive to deliver L1/1st-level technical support and remote assistance to end users in a fast-paced service desk environment.

The ideal candidate will have strong troubleshooting, analytical, communication, and customer-service skills, with experience in Windows OS, Office 365, Outlook, Teams, SharePoint & OneDrive, and basic networking knowledge (TCP/IP, OSI, LAN, VPN).

Formación

• 12–18 months of experience in Service Desk / Technical Support.
• Experience providing remote support.
• Knowledge of Windows OS, MS Office/O365, Outlook, Teams, SharePoint & OneDrive.
• Basic networking knowledge: TCP/IP, OSI, LAN, VPN.
• Knowledge of registry fixes, patch upgrades, security, encryption, and virus troubleshooting.
• Good analytical and problem-solving skills.
• Excellent verbal and written communication.
• Strong customer-service and interpersonal skills.
• Ability to work under pressure and meet tight deadlines/SLA.

Responsabilidades

• Provide L1 technical support for Laptop/Desktop, LAN, VPN, and application issues.
• Handle incidents and service requests via phone, email, chat, and web tickets.
• Diagnose and resolve technical issues efficiently while meeting SLA timelines.
• Assist with VPN, TCP/IP, OSI, network devices, security, patches, and virus troubleshooting.
• Maintain ownership of issues and ensure timely resolution.
• Multitask and prioritize workload in a busy Service Desk environment.
• Provide excellent customer service and clear technical guidance.

Conocimientos

Remote support

Windows OS

MS Office/O365

Outlook

Teams

SharePoint & OneDrive

VPN

TCP/IP

OSI

LAN

SLA adherence

Analytical skills

Problem solving

Verbal communication

Written communication

Customer-service

Interpersonal skills

Under pressure

Herramientas

Windows OS

MS Office/O365

Outlook

Teams

SharePoint

OneDrive

VPN

TCP/IP

OSI

LAN

Descripción del empleo

Epsilon LATAM is seeking a Technical Support Executive to deliver L1/1st-level technical support and remote assistance to end users in a fast-paced service desk environment.

The ideal candidate will have strong troubleshooting, analytical, communication, and customer-service skills, with experience in Windows OS, Office 365, Outlook, Teams, SharePoint & OneDrive, and basic networking knowledge (TCP/IP, OSI, LAN, VPN).