Remote Tier 1 Tech Support Specialist

Resolv Global; Irapuato; Presencial; MXN 108.277 - 154.213; Jornada completa

Descripción de la vacante

Resolv Global is seeking detail-oriented Tier 1 Technical Support Agents to join a remote support team serving customers across North America. The role involves troubleshooting and solving technical issues while ensuring a positive support experience.

The ideal candidate will have strong communication skills and a structured approach to problem-solving. Reliable attendance and previous experience in technical support are essential for success in this fast-paced environment.

Formación

• Previous experience in technical support or related roles.
• Strong troubleshooting and problem-solving abilities.
• Excellent English written and verbal communication skills.
• Ability to follow established procedures and workflows.

Responsabilidades

• Serve as the first point of contact for customer technical support inquiries.
• Troubleshoot and resolve basic technical issues.
• Document customer interactions thoroughly.
• Contribute to a positive customer experience.

Conocimientos

Troubleshooting

Problem-solving

Communication skills

Attention to detail

Organizational skills

Herramientas

Microsoft Teams

Office 365

Descripción del empleo

Resolv Global is seeking detail-oriented Tier 1 Technical Support Agents to join a remote support team serving customers across North America. The role involves troubleshooting and solving technical issues while ensuring a positive support experience.

The ideal candidate will have strong communication skills and a structured approach to problem-solving. Reliable attendance and previous experience in technical support are essential for success in this fast-paced environment.