Bilingual Help Desk Specialist (L1/L2) — Windows & MS 365

MissionHires; México; On-site; MXN 25,000 - 35,000; Full time

Job summary

MissionHires is hiring a Bi-Lingual Technical Support Representative I/II in Mexico. You'll provide L1/L2 help desk support, responding to inquiries via phone and email. Responsibilities include troubleshooting Windows 10/11 and Microsoft 365 issues, document case information, and assist in client onboarding.

The ideal candidate must be bi-lingual in English and Spanish, have experience in customer support, and skills in documentation and remote troubleshooting. Join us to enhance customer service and support technologies!

Qualifications

• Must be bi-lingual in English and Spanish.
• One year of related experience or equivalent combination of education.
• Experience with user lifecycle tasks and remote troubleshooting.

Responsibilities

• Respond to customer inquiries via phone, email, and electronic channels.
• Troubleshoot Windows 10/11 and Microsoft 365 issues.
• Perform account provisioning and remote troubleshooting.

Skills

Bi-Lingual: English & Spanish

Communication skills

Troubleshooting

Customer focus

Education

High school diploma or equivalent

One-year certificate from college/technical school

Tools

Windows 10/11

Microsoft 365

Job description

MissionHires is hiring a Bi-Lingual Technical Support Representative I/II in Mexico. You'll provide L1/L2 help desk support, responding to inquiries via phone and email. Responsibilities include troubleshooting Windows 10/11 and Microsoft 365 issues, document case information, and assist in client onboarding.

The ideal candidate must be bi-lingual in English and Spanish, have experience in customer support, and skills in documentation and remote troubleshooting. Join us to enhance customer service and support technologies!