Remote Junior IT Support: Learn Fast, Grow with Training

Touch Support; México; A distancia; MXN 122.000 - 146.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

Learning from scratch

Entry-level position starting at $660

Certifications paid by company

Great teamwork environment

Descripción de la vacante

Touch Support, a US-based company, is hiring a Junior IT Support Specialist for full-time remote work from anywhere in Mexico. The role focuses on onboarding new customers, solving IT issues, and delivering an excellent, personal service.

Requirements include high school diploma, English proficiency, interest in Linux/Windows administration, and a readiness to learn. Starting at 660 USD gross, with clear promotion paths and online training.

Formación

• High school diploma is required.
• Excellent English communication skills.
• Interest in Linux/Windows administration or IT troubleshooting.
• Willingness to learn and grow in IT support.
• Ability to work in shifts in your local time.

Responsabilidades

• Respond to and resolve customer questions via chat, email, and phone.
• Assist in onboarding, educating, and supporting customers.
• Help customers with technical and billing questions.
• Act as a customer advocate by passing along unique questions and challenges.
• Increase customer satisfaction and build loyalty with a personal experience.

Conocimientos

English fluency

Linux basics

Windows basics

Troubleshooting

Customer service

Learning mindset

Shift work

Educación

High school diploma

Descripción del empleo

Touch Support, a US-based company, is hiring a Junior IT Support Specialist for full-time remote work from anywhere in Mexico. The role focuses on onboarding new customers, solving IT issues, and delivering an excellent, personal service.

Requirements include high school diploma, English proficiency, interest in Linux/Windows administration, and a readiness to learn. Starting at 660 USD gross, with clear promotion paths and online training.