Onsite Junior Customer Support Specialist

TeamViewer; Región Centro; Presencial; MXN 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Food vouchers

Parking at Midtown Plaza

Team building events

Descripción de la vacante

TeamViewer is hiring for an onsite Customer Support Associate in Mexico. You will deliver Level 1 technical support and handle billing inquiries, working with clients to ensure successful service delivery.

The role requires fluency in Portuguese and English, plus a high school diploma or higher. Prior call-center experience and IT knowledge are preferred, with opportunities to grow within a dynamic, diverse team.

Formación

• Excellent oral and written fluency in Portuguese & English (Required).
• Fluent Portuguese is an added plus.
• High School diploma or GED; Associate or bachelor's degree in relevant field or equivalent work experience preferred.

Responsabilidades

• Provide Level 1 technical support to end-users and assist with billing.
• Answer user questions in setup, product functionality, and administrative topics after purchase via phone or email.
• Conduct online demonstrations to explain software functionalities to existing customers as needed.
• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software.
• Identify potential sales opportunities and forward leads to responsible teams.
• Make customer satisfaction calls and participate in customer surveys to improve service delivery.
• Follow up on outstanding service issues to ensure customer success.

Conocimientos

Portuguese

English

Windows OS

MS Office

Educación

High School diploma or GED

Associate or bachelor's degree in relevant field

Herramientas

Windows OS

MS Office

Descripción del empleo

TeamViewer is hiring for an onsite Customer Support Associate in Mexico. You will deliver Level 1 technical support and handle billing inquiries, working with clients to ensure successful service delivery.

The role requires fluency in Portuguese and English, plus a high school diploma or higher. Prior call-center experience and IT knowledge are preferred, with opportunities to grow within a dynamic, diverse team.