IT Support Technician — End-User Troubleshooter

Grupo TECMA; Ciudad Juárez; On-site; MXN 279,000 - 390,600; Full time

Job summary

Grupo TECMA is looking for an IT Technician in Ciudad Juárez, Mexico, responsible for providing technical support and maintaining computer systems. The successful candidate will troubleshoot hardware and software issues, ensuring efficient operation of IT infrastructure.

This is a hands-on role that involves managing user accounts and assisting with software installations. If you're passionate about technology and providing excellent support, this role could be a great fit.

Responsibilities

• Provide first-level technical support to end users for hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, scanners, and other IT equipment.
• Troubleshoot and resolve technical problems in a timely manner.
• Perform preventive maintenance on computer systems and network devices.
• Manage user accounts, passwords, and access permissions.
• Assist with software installations, updates, and system upgrades.
• Document technical issues and solutions in the ticketing system.
• Support network connectivity and basic infrastructure maintenance.
• Ensure compliance with company IT policies and security standards.
• Collaborate with other IT team members on projects and continuous improvement initiatives.

Job description

Grupo TECMA is looking for an IT Technician in Ciudad Juárez, Mexico, responsible for providing technical support and maintaining computer systems. The successful candidate will troubleshoot hardware and software issues, ensuring efficient operation of IT infrastructure.

This is a hands-on role that involves managing user accounts and assisting with software installations. If you're passionate about technology and providing excellent support, this role could be a great fit.