Remote Inbound Guest Services Specialist

Marriott Vacations; Ciudad de México; Hybrid; MXN 180,000 - 360,000; Full time

Job summary

Marriott Vacations in Mexico is seeking a guest services professional to train in-office with potential for future work-from-home opportunities. You will handle inbound guest calls, assist with reservations, and maintain high service standards while coordinating with related departments.

Responsibilities include providing clear information, resolving issues using brand processes, and upholding confidentiality and company policies. A positive, professional approach and teamwork are essential.

Responsibilities

• Handle inbound guest calls with high quality service and clear communication solutions.
• Maintain a positive and upbeat tone while answering guest questions and concerns.
• Assist guests with rescheduling reservations.
• Contribute to the team’s efforts in achieving set goals.
• Uphold reservation standards and use active listening to provide solutions.
• Check availability of accommodations and dates, offering alternatives if needed.
• Answer questions about property facilities/services and coordinate with Sales, Data Administration or Accounting as necessary.
• Follow all policies; protect guest and company information; protect assets.

Job description

Marriott Vacations in Mexico is seeking a guest services professional to train in-office with potential for future work-from-home opportunities. You will handle inbound guest calls, assist with reservations, and maintain high service standards while coordinating with related departments.

Responsibilities include providing clear information, resolving issues using brand processes, and upholding confidentiality and company policies. A positive, professional approach and teamwork are essential.