Bilingual Marketing & Guest Concierge Specialist

Vistana Aventuras, Inc. (Mexico Branch); Estado de México; On-site; MXN 201,000 - 335,000; Full time

Job summary

Marriott Vacations Worldwide in Estado de México seeks a front-line marketing executive to qualify leads, provide guest services, and drive tour flow by coordinating previews and excursions. You will support hotel teams, book previews, distribute materials, and deliver exceptional service to owners and guests while maintaining a 'service first, product second' mindset.

This role requires bilingual English-Spanish skills, flexible scheduling, and a background in sales/marketing or tourism;

Qualifications

• Bilingual fluency in English and Spanish.
• Flexible schedules available.
• Sales/Marketing or tourism background preferred.
• Proficiency in computer usage.
• Exceptional customer service orientation and positive disposition.
• Excellent verbal and written communication skills.

Responsibilities

• Positively represent the Company at off-site locations and collaborate with hotel and tourism staff.
• Provide concierge services and accurate guest information to guests and owners.
• Support guest services to achieve tour and VPG goals.
• Inspire confidence in the Company through professionalism.
• Coordinate and book preview tours for guests.
• Attend mandatory meetings and training; complete special projects as assigned.

Skills

Bilingual English-Spanish

Sales/Marketing or tourism background

Computer proficiency

Exceptional customer service

Verbal/written communication

Attention to detail

Job description

Marriott Vacations Worldwide in Estado de México seeks a front-line marketing executive to qualify leads, provide guest services, and drive tour flow by coordinating previews and excursions. You will support hotel teams, book previews, distribute materials, and deliver exceptional service to owners and guests while maintaining a 'service first, product second' mindset.

This role requires bilingual English-Spanish skills, flexible scheduling, and a background in sales/marketing or tourism;