Vacation Advisor - Reservations Sales/Activations - Work From Home (Mexico City Area)

Marriott Vacations; Ciudad de México; Hybrid; MXN 165,000 - 248,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a Vacation Advisor to represent our brands by answering calls and guiding guests through vacation ownership preview packages. You will confirm availability, provide destination information, and suggest alternatives when needed.

You will apply sales techniques to overcome objections, verify eligibility, and encourage guests to reserve dates for previews while maintaining a courteous, professional demeanor.

Qualifications

• Experience in a call center or sales environment preferred.
• Excellent communication and active listening skills.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Introduce and promote Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone.
• Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services.
• Check availability of accommodations and dates; suggest alternatives when the first choice is not available.
• Promote accommodation upgrades and extra nights to drive revenue when available.
• Explain requirements for purchasing a preview package and attending a sales presentation.
• Verify eligibility requirements for vacation ownership preview programs.
• Use sales techniques to overcome objections with a polite and enthusiastic demeanor.
• Contact the appropriate call center individual or department to resolve guest calls or problems.
• Follow all call center policies and maintain confidentiality of proprietary information.
• Welcome and acknowledge guests; address service needs; thank guests.
• Speak with others using clear and professional language; answer telephones with proper etiquette.
• Develop and maintain positive working relationships; support team to reach goals.
• Comply with quality assurance standards.
• Move, lift, and place objects weighing <= 10 pounds as needed.
• Perform other reasonable duties as requested by Supervisors.

Skills

Sales

Phone communication

Customer service

Objection handling

Upselling

Job description

Train in office with future work from home opportunities possible!

Job Summary

Introduce and promote the Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone.

Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services.

This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.

Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.

Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.

Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements.

Vacation Advisors leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package.

Confidently ask the potential owner to reserve dates for the package.

Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.

Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.

Vacation Advisors must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.