Remote HOA Assistant Property Manager

Gordian Staffing Careers; Región Centro; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote Work

Office first day visits (CDMX/GDL)

Descripción de la vacante

Gordian Staffing seeks an organized HOA/Community Operations Assistant to support daily HOA operations, coordinate communications, and manage documents for multiple associations. You will work with CAM, DCAM, Board members, and vendors to promote community harmony and ensure timely service delivery.

The role requires strong communication, attention to detail, and proficiency with MS Office; knowledge of CIRAConnect and CRM is a plus.

Formación

• High school diploma or GED required; Associate degree preferred.
• Experience in HOA field is preferred, hospitality experience is a MUST.
• Excellent verbal and written communication skills with internal and external customers.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Knowledge in CIRAConnect software is strongly preferred, CRM knowledge is a MUST.

Responsabilidades

• Adhere to guiding principles and respond to calls/emails within 24 hours.
• Maintain up-to-date knowledge of state statutes and community documents.
• Manage clubhouse and pool reservation processes and access requests.
• Upload community documents to archive and handle annual meeting votes/sign-ins/proxies.
• Assist with resident correspondence related to violations, forms, and questions.
• Track expiration dates on all agreements and bid management; renew as needed.
• Prepare Board/Annual Members Meeting Packets per bylaws.
• Attend Board Meetings and assist CAM with check-in and minute-taking.
• Prepare New Board Member Packets within two working days of meetings.
• Assist in managing volunteers and maintain committee data files.

Conocimientos

Attetion to detail

Costumer service oriented

Time management

Multitask

Problem Solver

Communication skills

Educación

High school diploma or GED

Associate degree preferred

Herramientas

MS Office (Word, Excel, Outlook)

CIRAConnect

CRM knowledge

Descripción del empleo

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

#boost2025

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About Our Client

Specializes in overseeing residential neighborhoods and shared living spaces, offering professional guidance and operational support for a wide range of community types. Their approach blends technology, resident service, and regulatory expertise to streamline property oversight for both homeowners and board members alike.

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

As ACAM , You Will Be Responsible For

Support the daily operations of community associations, ensuring professional services and outstanding customer satisfaction in line with the service level agreement and the company's guiding principles. Key responsibilities include, but are not limited to, collaborating closely with the CAM, DCAM, Board of Directors, developer, and/or builder to support community operations, resolve issues, promote community harmony, enforce deed restrictions, and enhance the value of each community.

Essential Duties And Responsibilities

• Adhere to the company’s guiding principles and respond to all calls/emails within 24 hours.
• Maintain up-to-date knowledge of state and regulatory statutes, as well as community documents, policies, and procedures.
• Manage clubhouse and pool reservation process, handle pool card/gate remote requests for communities managed at the branch level.
• Upload community documents to the archive, including annual meeting votes/sign-ins/proxies and legal documents.
• Assist with resident correspondence related to violations, community forms, payment questions, ACC requests, reservation details, and more.
• Track expiration dates on all agreements for assigned associations (e.g., landscape maintenance, pool maintenance, janitorial services), solicit bids for renewal, renew agreements with current vendors as requested, and assist with bid packet preparation. Ensure all agreements are fully executed and properly filed.
• Help prepare Board Meeting Packets and Annual Members Meeting Packets in compliance with the association’s bylaw notice requirements.
• Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and minute-taking if appropriate (online meetings)
• Prepare and distribute New Board Member Packets within two (2) working days of the Annual Members Meeting.
• Assist in managing the volunteer process for assigned associations, maintain a data file of volunteers for each committee, and manage committee requests.
• Set up files for new associations as assigned and maintain association files according to standard office procedures.
• Assist the CAM with researching resident requests, and securing locations and dates for meetings.
• Build and maintain positive relationships with residents to ensure high service levels, timely resolution of concerns, effective communication, and continuous improvement in community services.
  
  

Work Schedule

Monday - Friday

Standard time: 08:00 am to 05:00 pm Mexico City time

Daylight saving: 07:00 am to 04:00pm Mexico City time

Benefits

Competitive Salary (According to experience).

Remote Work.

Work Stability.

Computer equipment.

Christmas bonus of 30 days (Aguinaldo).

12 vacation days after the first year.

IMSS.

Major medical insurance since day 1.

After The 3-month Probation Contract, We Add The Following

Minor medical insurance (Clinic may vary according to your city).

Food vouchers (10% of the gross salary).

Restaurant tickets ($2,052 pesos).

Saving fund (8% of the gross salary).

Minimum Requirements

• High school diploma or GED required. Associate degree preferred.
• Experience in HOA field is preferred, hospitality experience is a MUST.
• Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
• Proficiency in MS Office applications (Word, Excel, and Outlook).
• Knowledge in CIRAConnect software is strongly preferred, CRM knowledge is a MUST.
• Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service.
• Capability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices
  
  

Skills

• Attetion to detail
• Costumer service oriented
• Time management
• Multitask
• Problem Solver
• Communication skills
  
  

Competencies

Ability to prioritize Detail Oriented Customer Oriented Time Management Attention to Detail Communication Skills