Customer Support Specialist - REMOTE

Gordian Staffing Careers; Región Centro; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote Work

Competitive Salary

Work Stability

Computer equipment

Aguinaldo bonus 30 days

Vacation 12 days

IMSS

Major medical insurance since day 1

Descripción de la vacante

Gordian Staffing is recruiting for a Customer Service and Administrative Support role. This remote position serves a community association management client, handling work orders, vendor coordination, and ARC applications from homes across the country.

The role requires 3 years in customer service with admin duties, plus strong English communication. Eligible candidates will visit CDMX or GDL on the first day; expenses are covered by the candidate.

Formación

• Strong verbal and written English skills are required.
• 3 years of experience with customer service and administrative tasks.
• Previous experience in hospitality industry is valuable.
• Observation, curiosity, intelligence, and friendliness are highly valued.

Responsabilidades

• Manage review, assignment, and follow-up for Association Work Orders.
• Follow-up with service providers and vendors via system, email, or phone to obtain current status and maintain notes.
• Manage deadlines relating to Work Order Tasks, ensuring weekly updates.
• Document actions taken with system notes.
• Escalate items to higher level Community Support team or Community Manager.
• Process non-complex Design Review/Architectural Review Committee (ARC) applications from homeowners on deadlines.
• Monitor ARC application status and maintain system records.
• Update vendors assigned to the Community as directed by the Community Management team.

Conocimientos

Customer service

Administrative tasks

Hospitality experience

English skills

Descripción del empleo

Gordian Staffing, A New Way of HR.We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

#boost2025 Gordian Staffing, A New Way of HR.We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About Our Client

A community association management company based on the belief that effective management anticipates clients’ needs.

As a CSS, You Will Be Responsible For

Providing exceptional customer service and quality administrative support to both internal and external clients.

Activities

• Manage review, assignment, and follow-up for Association Work Orders
• Follow-up with Service providers and vendors either via system, email or phone as needed in order to obtain current status of requests and maintain system follow-up notes
• Manage deadlines relating to Work Order Tasks, ensuring all tasks are updated not less than weekly
• Document actions taken with system notes
• Escalate items requiring support to higher level Community Support team members or the Community Manager
• Manage, review, and process non-complex Design Review Committee or Architectural Review Committee (ARC) applications from homeowners in compliance with Association deadlines
• Monitor for status and timelines of ARC Applications and maintain system records as needed
• Document actions taken with system notes
• Update vendors assigned to the Community as directed by the Community Management team
• Other duties and special projects as assigned

Work Schedule

Monday - Friday
Standard time: 10:00 am to 07:00 pm Mexico City time
Daylight saving: 09:00 am to 06:00pm Mexico City time
This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

Benefits

• Competitive Salary (According to experience).
• Remote Work.
• Work Stability.
• Computer equipment.
• Christmas bonus of 30 days (Aguinaldo).
• 12 vacation days after the first year.
• IMSS.
• Major medical insurance since day 1.

After The 3-month Probation Contract, We Add The Following

• Minor medical insurance (Clinic may vary according to your city).
• Food vouchers (10% of the gross salary).
• Restaurant tickets ($2,052 pesos).
• Saving fund (8% of the gross salary).

Minimum Requirements

• Strong verbal and writing English skills.
• 3 years of experience with customer service and administrative tasks.
• Previous experience in positions in the hospitality industry.
• Observation, curiosity, intelligence, and being friendly are highly valued skills.

Competencies

Ability to prioritize Detail Oriented Customer Oriented Time Management Attention to Detail Communication Skills