Residential Maintenance manager - 64435032956

Somewhere; Ciudad de México; Presencial; MXN 474.000 - 606.000; Jornada completa

Descripción de la vacante

Somewhere is seeking a Residential Maintenance Manager to oversee maintenance, repairs, and renovations for 20+ luxury properties worldwide. The role requires coordinating vendors, scheduling projects, and implementing preventative maintenance to protect asset value.

You will work remotely across multiple time zones, reporting to asset managers and investors. Strong leadership, budgeting, and CRM experience are essential for success in this global, fast-moving environment.

Formación

• Minimum 5 years of residential maintenance management experience.
• Project management, vendor management, and budget oversight.
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint).
• Experience with Salesforce, CRMs, and project management tools like Asana.
• Strong process optimization and analytical skills.
• Ability to analyze and optimize maintenance processes.

Responsabilidades

• Oversee maintenance, repairs, and renovations across 20+ luxury properties.
• Manage vendor contracts, bids, budgeting, and schedules.
• Troubleshoot and coordinate repairs in electrical, HVAC, plumbing, home automation, pool/spa, and security systems.
• Develop and implement preventative maintenance plans and inspections.
• Coordinate with asset managers, hosts, and vendors to ensure high service standards.
• Track work orders, progress, and compliance using Salesforce or similar platforms.

Conocimientos

Residential maintenance management

Project management

Vendor management

Budget oversight

Salesforce/CRM

Asana

Herramientas

Salesforce

Asana

Microsoft Office

Descripción del empleo

Residential Maintenance Manager

Location: Remote (U.S. Time Zones), Mexico City

Compensation: 2,500-3,200 USD

Industry: Real Estate / Luxury Residential Management

Schedule: Full-time, Monday-Friday

About The Company

A private investment fund that owns and manages a portfolio of exceptional luxury homes worldwide. The firm focuses on delivering high-quality experiences for residents and investors while maintaining long-term asset value through careful maintenance, renovation, and operational oversight.

Role Overview

The Residential Maintenance Manager (RMM) will oversee the maintenance, repair, and renovation needs of 20+ luxury residential properties. This includes project managing new acquisitions and construction, coordinating vendors, and implementing systematic processes to ensure properties meet operational and investor standards. The RMM will build a knowledge base of properties to streamline ongoing maintenance and care, ensuring the best experience for residents and investors.

Key Responsibilities

Core Responsibilities

• Project management of maintenance, renovations, and on-site operations
• Vendor management and budgeting for services and projects
• Solve repair and maintenance issues across mechanical, electrical, plumbing, HVAC, home automation, pool/spa, and security systems
• Thrive in global, high-ambiguity environments with shifting priorities
• Prioritize tasks to meet tight deadlines and maintain high attention to detail
• Communicate effectively with asset managers, local hosts, and vendors
• Lead and coordinate teams to resolve problems efficiently
• Travel as required for property inspections or project oversight
• Implement robust routine residence inspections and preventative maintenance strategies
• Train and guide local hosts, property managers, and housekeeping teams on home systems and operations

Case Management

• Triage and resolve maintenance issues in a timely manner
• Source parts and manage inventory systematically
• Manage work orders, track progress on platforms like Salesforce
• Develop home maintenance and repair plans for complex cases
• Coordinate with trip planning for reservation awareness
• Maintain dynamic communication with stakeholders

Vendor Management

• Obtain and evaluate bids for maintenance, repairs, and renovation projects
• Negotiate contracts to secure competitive terms
• Evaluate vendor performance and research market alternatives
• Analyze service costs periodically

Major Renovations / New Builds

• Develop and manage project plans and budgets
• Coordinate vendors and ensure project timelines and budgets are met
• Organize regular vendor touchpoints for project execution

Home Acquisitions

• Kickoff project plans for new property acquisitions
• Arrange inspections and review reports to identify risks or required workCatalog and manage legal documents, HOA documents, and closing documents
• Coordinate installation and setup of new properties

New Home Systems Setup (Healthy Home Standards)

• Document maintenance history and residence profiles
• Maintain recurring maintenance and care requirements in Salesforce
• Vet and engage vendors for core care needs
• Develop annual home operation, maintenance, and improvement budgets with asset management

Hard Skills

• Minimum 5 years residential maintenance management experience
• Project management, vendor management, and budget oversight
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint)
• Experience with Salesforce, CRMs, and project management tools like Asana
• Strong process optimization and analytical skills
• Ability to analyze and optimize maintenance processes

Soft Skills

• Excellent written and verbal communication
• Strong stakeholder management skills
• Problem-solving and decision-making abilities
• Team player with a proactive, can-do attitude
• Flexible, adaptable, and able to thrive in ambiguous environments

About The Candidate

• Experienced in residential maintenance management
• Comfortable working remotely across multiple time zones
• Fluent in English (Spanish or French a plus for LATAM)
• Holds valid passport and travel documentation as needed
• Driver’s license and comfort renting vehicles internationally
• Strong credit rating

Why This Role Matters

• Ensures properties are maintained to the highest standards
• Protects and enhances asset value
• Supports investor satisfaction through operational excellence
• Provides systematic and efficient care across multiple international properties