Remote Customer Support & Admin Specialist

Gordian Staffing Careers; Región Centro; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote Work

Competitive Salary

Work Stability

Computer equipment

Aguinaldo bonus 30 days

Vacation 12 days

IMSS

Major medical insurance since day 1

Descripción de la vacante

Gordian Staffing is recruiting for a Customer Service and Administrative Support role. This remote position serves a community association management client, handling work orders, vendor coordination, and ARC applications from homes across the country.

The role requires 3 years in customer service with admin duties, plus strong English communication. Eligible candidates will visit CDMX or GDL on the first day; expenses are covered by the candidate.

Formación

• Strong verbal and written English skills are required.
• 3 years of experience with customer service and administrative tasks.
• Previous experience in hospitality industry is valuable.
• Observation, curiosity, intelligence, and friendliness are highly valued.

Responsabilidades

• Manage review, assignment, and follow-up for Association Work Orders.
• Follow-up with service providers and vendors via system, email, or phone to obtain current status and maintain notes.
• Manage deadlines relating to Work Order Tasks, ensuring weekly updates.
• Document actions taken with system notes.
• Escalate items to higher level Community Support team or Community Manager.
• Process non-complex Design Review/Architectural Review Committee (ARC) applications from homeowners on deadlines.
• Monitor ARC application status and maintain system records.
• Update vendors assigned to the Community as directed by the Community Management team.

Conocimientos

Customer service

Administrative tasks

Hospitality experience

English skills

Descripción del empleo

Gordian Staffing is recruiting for a Customer Service and Administrative Support role. This remote position serves a community association management client, handling work orders, vendor coordination, and ARC applications from homes across the country.

The role requires 3 years in customer service with admin duties, plus strong English communication. Eligible candidates will visit CDMX or GDL on the first day; expenses are covered by the candidate.