Remote Administrative Assistant | HOA & Community Services

Gordian Staffing Careers; Región Centro; Presencial; MXN 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Law benefits

Remote work

Work stability

Medical insurance

Aguinaldo bonus

Minor medical insurance

Life insurance

Food vouchers

Restaurant tickets

Saving fund

Descripción de la vacante

Gordian Staffing Careers is seeking an Administrative Assistant to support HOA/condo management activities remotely. You will handle daily tasks, answer calls and emails, and maintain homeowner records while visiting the CDMX or GDL offices on day one (expenses covered by you).

The role requires at least 1 year of customer service, advanced English, and solid typing skills, with a Monday–Friday schedule and a competitive salary based on experience.

Formación

• At least 1 year of customer service experience.
• Advanced English (written and spoken) required.
• Intermediate MS Windows, Word, Excel and Outlook skills.
• Solid typing skills.
• Prior HOA/Condo management experience is a plus.

Responsabilidades

• Handle day-to-day tasks and communication in a fast-paced environment.
• Answer phone calls and emails to assist residents with questions and concerns.
• Maintain homeowner records, databases, mailing instructions, and files.
• Maintain Association files and records.
• Track resident issues and identify recurring problems or trends.
• Process and distribute all mail appropriately.
• Assist in preparing, proofing and sending communications to owners and others.
• Perform other related tasks as assigned.

Conocimientos

Advanced English

Customer service

Typing skills

HOA/Condo management

Herramientas

Microsoft Windows

Microsoft Word

Microsoft Excel

Outlook

Descripción del empleo

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

They are a full-service community management company committed to providing world-class customer service. The team believes that communication is key to any successful relationship and works closely with Boards of Directors to ensure open and effective communication between association members, board members, and Community Association Managers.

We're looking for an Administrative Assistant to support the following activities:

• Handle day-to-day tasks and communication in a fast-paced environment.
• Answer phone calls and emails to assist residents with questions and concerns.
• Maintain homeowner records, databases, mailing instructions, and files.
• Maintain Association files and records.
• Track resident issues and identify recurring problems or trends.
• Process and distribute all mail appropriately.
• Assist in preparing, proofing and sending communications to owners and others.
• Perform other related tasks as assigned.

Work Schedule:

Monday to Friday

• Regular Schedule: 9:00 a.m. to 6:00 p.m. CST MX
• During Daylight Saving: 8:00 a.m. to 5:00 p.m. CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by yourself).

• Competitive Salary (According to experience)
• Law benefits
• Remote Work
• Work Stability
• Major medical insurance
• Christmas bonus of 30 days (Aguinaldo)

After the first 3 months, we add the following:

• Minor medical insurance (Clinic may vary according to your city).
• Life Insurance.
• Food vouchers (10% of the gross salary).
• Restaurant tickets.
• Saving fund (8% of the gross salary).

MUST: Advanced English (Strong communication skills: writing and speaking).

• At least 1 year of customer service experience.
• Intermediate command of computer software is required; specifically, knowledge of Microsoft Windows, Word, Excel, and Outlook.
• Solid typing skills.
• Prior HOA/Condo Management experience a plus.