Remote Customer Experience Agent — English Support

All Realtruck Career; Mexico; Remote; MXN 201,000 - 246,000; Full time

Job summary

Alorica seeks a Customer Experience Agent to support clients remotely from Leon, Mexico. You will address inquiries and resolve issues with professional, empathetic service while following client programs and privacy requirements.

Key responsibilities include active listening, accurate documentation, and cross-functional collaboration to ensure high-quality customer experiences and timely resolutions.

Qualifications

• High school diploma or equivalent education is preferred.
• Additional education or relevant equivalent experience may be considered according to local and client requirements.

Responsibilities

• Handle inbound and/or outbound customer interactions professionally and courteously.
• Communicate with customers through the channels established for the client program.
• Listen actively, identify customer needs, and provide accurate information or solutions.
• Address questions, transactions, and product- or service-related concerns following procedures.
• Troubleshoot issues and guide customers through resolution steps.

Skills

Customer service

Active listening

Empathy

Communication skills

Problem solving

Multitasking

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

Basic computer proficiency

Job description

Alorica seeks a Customer Experience Agent to support clients remotely from Leon, Mexico. You will address inquiries and resolve issues with professional, empathetic service while following client programs and privacy requirements.

Key responsibilities include active listening, accurate documentation, and cross-functional collaboration to ensure high-quality customer experiences and timely resolutions.