Remote English Customer Experience Specialist

Kids&Us Guadalajara; Jalisco; Remote; MXN 180,000 - 240,000; Full time

Job summary

Alorica in Leon, Mexico is seeking a Remote Customer Experience Agent (English) to support customers for our clients. You will address questions, requests, or concerns related to products, services, accounts, or transactions with professional, accurate, and personalized assistance.

The role requires strong communication, empathy, problem-solving, and the ability to navigate multiple systems, while protecting customer information and following client-specific procedures.

Qualifications

• Strong customer-service orientation and willingness to assist others.
• Excellent verbal and written communication abilities.
• Active listening and problem-solving skills.
• Ability to handle sensitive information with confidentiality.
• Ability to follow procedures and adapt to change.
• Availability to work schedules as required.

Responsibilities

• Handle inbound and outbound customer interactions professionally and courteously.
• Communicate across channels used by the client program (voice and digital).
• Listen actively to identify needs and provide accurate information.
• Troubleshoot issues and guide customers through resolutions.
• Document interactions and maintain accurate records in required systems.
• Escalate complex issues when necessary.
• Collaborate with team to meet customer experience standards.

Skills

Customer service

Active listening

Verbal communication

Written communication

Empathy

Problem solving

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Alorica in Leon, Mexico is seeking a Remote Customer Experience Agent (English) to support customers for our clients. You will address questions, requests, or concerns related to products, services, accounts, or transactions with professional, accurate, and personalized assistance.

The role requires strong communication, empathy, problem-solving, and the ability to navigate multiple systems, while protecting customer information and following client-specific procedures.