Remote Bilingual Japanese–English Interpreter for CX

Shindengen Philippines Corp.; Veracruz; Remote; MXN 201,000 - 312,000; Full time

Job summary

Alorica is seeking a Customer Experience Agent for the MX Leon Remote program to support customers in English. You will address questions, requests, or concerns related to products, accounts, or transactions, delivering professional, accurate, and personalized assistance across channels.

You will listen actively, show empathy, troubleshoot issues, document interactions in required systems, and escalate when needed.

Qualifications

• High school diploma preferred.
• Experience in customer service or related environment preferred.
• Experience in contact center or tech-enabled service is a plus.

Responsibilities

• Handle inbound/outbound customer interactions professionally and courteously.
• Communicate with customers through client channels (voice and digital).
• Listen actively, identify needs, and provide accurate information or solutions.
• Troubleshoot issues and guide customers through resolution steps.
• Escalate complex matters through the proper channels when necessary.
• Document customer interactions and maintain accurate records in required systems.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Multitasking

Computer literacy

Attention to detail

Confidentiality

Teamwork

Education

High school diploma

Job description

Alorica is seeking a Customer Experience Agent for the MX Leon Remote program to support customers in English. You will address questions, requests, or concerns related to products, accounts, or transactions, delivering professional, accurate, and personalized assistance across channels.

You will listen actively, show empathy, troubleshoot issues, document interactions in required systems, and escalate when needed.