Senior Technical Account Manager - IoT SaaS (Remote)

Diiirect Inc.

México

A distancia

MXN 1.200.000 - 1.800.000

Jornada completa

Hace 7 días

Sé de los primeros/as/es en solicitar esta vacante

Generador de candidaturas

Una candidatura hecha para este puesto de trabajo — un currículum y una carta de presentación adaptados que responden directamente a la oferta.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Flexible remote model

Professional development stipend

Parental leave

Descripción de la vacante

Samsara in Mexico is seeking a Technical Account Manager to be the cornerstone of technical customer success. You will act as a trusted advisor, translating customers' operational goals into technical solutions, while coordinating with Sales, Support, and Product to ensure ongoing value.

You'll own the technical ticket lifecycle, leverage AI tools to anticipate needs, and drive measurable ROI across a portfolio of enterprise accounts, with remote-first flexibility and a focus on cross-functional

Formación

7+ years in a technical, customer-facing role (TAM/CS/solutions).
Bachelor's degree in a technical field or equivalent experience.
Excellent technical literacy for hardware, software, and API integrations.
Bilingual English and Spanish is required.
Strong written and verbal communication with customers.
Collaborative, fast-paced team player.

Responsabilidades

Deliver measurable value by understanding customer objectives and aligning solutions.
Leverage AI-powered tools to anticipate needs and improve engagement.
Independently manage a portfolio of accounts with tailored success plans.
Master Samsara's platform and advise on best practices to troubleshoot issues.
Own the ticket lifecycle from escalation to resolution and drive product feedback.