Remote E-commerce Ops Lead (Shopify & Fulfillment)

HireHawk Inc.; México; Remote; MXN 369,000 - 451,000; Full time

Benefits offered by this job

Access to $200k+ perk marketplace

Earn up to 50% of approved earnings早

Job summary

HireHawk Inc. is seeking an experienced E-commerce Operations Manager for a remote, full-time contractor role based in Mexico. You will own the end-to-end order-to-delivery pipeline, oversee customer operations, and coordinate with suppliers and fulfillment partners to scale a growing store.

This is a high-ownership position requiring hands-on Shopify experience and strong PM skills. You will manage a small remote/offshore team and drive process improvements across operations, ensuring accuracy,

Qualifications

• Hands-on Shopify operations experience (required).
• Experience in B2B e-commerce environments (bulk/custom orders).
• Proven ability to manage fulfillment coordination and logistics.
• Experience managing customer operations and post-purchase workflows.
• Strong organizational and project management skills.
• Experience working in a $3M+ revenue e-commerce brand.
• Ability to operate as a generalist across operations.
• Experience managing remote or offshore teams.
• Strong problem-solving and process improvement mindset.
• Print-on-demand or custom product experience.
• Familiarity with tools such as Klaviyo, Close CRM or similar e-commerce/CRM platforms.
• Experience scaling operations in growing brands.

Responsibilities

• Manage daily Shopify store operations end-to-end.
• Oversee the full order lifecycle: order intake → production → fulfillment → delivery.
• Coordinate with suppliers, production teams, and fulfillment partners.
• Manage customer operations, including issue resolution and communication.
• Lead and manage a small remote/offshore team.
• Implement and optimize operational processes and workflows.
• Ensure order accuracy, delivery timelines, and customer satisfaction.
• Support project management initiatives across operations and fulfillment.
• Collaborate with leadership to scale operations and improve efficiency.

Skills

Shopify operations

B2B e-commerce

Fulfillment logistics

Customer operations

Project management

Remote team management

Process improvement

Print-on-demand

Klaviyo

Close CRM

Scale operations

Tools

Klaviyo

Close CRM

CRM platforms

Job description

HireHawk Inc. is seeking an experienced E-commerce Operations Manager for a remote, full-time contractor role based in Mexico. You will own the end-to-end order-to-delivery pipeline, oversee customer operations, and coordinate with suppliers and fulfillment partners to scale a growing store.

This is a high-ownership position requiring hands-on Shopify experience and strong PM skills. You will manage a small remote/offshore team and drive process improvements across operations, ensuring accuracy,