E-commerce Operations Manager (Remote) | LATAM

HireHawk; Ciudad de México; A distancia; MXN 348.266 - 425.658; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Access to a perk marketplace with instant discounts

Access to earnings before payday

Descripción de la vacante

A remote staffing solution provider is seeking an experienced E-commerce Operations Manager to oversee daily Shopify operations. The ideal candidate will manage the full order lifecycle, coordinate with suppliers, and lead a remote team. Essential qualifications include hands-on Shopify experience and strong organizational skills. This position offers a competitive salary ranging from $1,800 to $2,200 per month, emphasizing high ownership and accountability in a fast-paced environment.

Formación

• Hands-on Shopify operations experience is a must.
• Experience in B2B e-commerce environments for bulk/custom orders.
• Strong organizational and project management skills.

Responsabilidades

• Manage daily Shopify store operations end-to-end.
• Oversee the full order lifecycle from intake to delivery.
• Coordinate with suppliers and fulfillment partners.
• Manage customer operations and issue resolution.
• Lead a small remote/offshore team.
• Implement and optimize operational processes.
• Ensure order accuracy and customer satisfaction.

Conocimientos

Shopify operations experience

B2B e-commerce experience

Fulfillment coordination

Customer operations management

Organizational skills

Project management

Remote team management

Problem-solving skills

Process improvement

Experience with CRM tools

Herramientas

Klaviyo

Close CRM

Descripción del empleo

Employment Details

• Employment Type: Full-Time Contractor
• Workplace: Remote
• Compensation: USD $1,800 - $2,200/month
• Schedule: Monday to Friday 8:00 am - 5:00 pm EST

At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.

We're seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations end-to-end.

This is a high-ownership, operator role, ideal for someone who has worked closely with founders or leadership teams and can independently manage and scale store operations. You will be responsible for the full order-to-delivery pipeline, customer operations, and team coordination.

Responsibilities

• Manage daily Shopify store operations end-to-end
• Oversee the full order lifecycle: order intake → production → fulfillment → delivery
• Coordinate with suppliers, production teams, and fulfillment partners
• Manage customer operations, including issue resolution and communication
• Lead and manage a small remote/offshore team
• Implement and optimize operational processes and workflows
• Ensure order accuracy, delivery timelines, and customer satisfaction
• Support project management initiatives across operations and fulfillment
• Collaborate with leadership to scale operations and improve efficiency

Qualifications

• Hands‑on Shopify operations experience (a must)
• Experience in B2B e‑commerce environments (bulk/custom orders)
• Proven ability to manage fulfillment coordination and logisticsExperience managing customer operations and post‑purchase workflows
• Strong organizational and project management skills
• Experience working in a $3M+ revenue e‑commerce brand
• Ability to operate as a generalist across operations
• Experience managing remote or offshore teams
• Strong problem‑solving and process improvement mindset
• Print‑on‑demand or custom product experience
• Familiarity with tools such as Klaviyo, Close CRM or similar e‑commerce/CRM platforms
• Experience scaling operations in growing brands

Ideal Candidate

• Operator mindset (execution-focused, not just strategy)
• High ownership and accountability
• Detail-oriented and process-driven
• Strong problem-solving and process improvement skills
• Excellent communication skills
• Resourceful and solutions-oriented
• Comfortable managing multiple moving parts in a fast‑paced environment

Benefits / Perks

• Access to a $200k+ perk marketplace with instant discounts on 150+ services
• Access up to 50% of approved earnings before payday (no credit checks or fees)