Remote Donor Support Specialist — Compassionate Care

Intugo; Xico; À distance; MXN 145 000 - 174 000; Plein temps

Avantages offerts par ce poste

Performance Bonus

Grocery Vouchers

Remote Work Bonus

Legal benefits

Remote position

Temporary position

Résumé du poste

Intugo seeks a Customer Service Representative to support donors and catalog customers with compassionate, professional service. The role emphasizes excellent English communication, empathy, and the ability to handle sensitive conversations while upholding the charity's values.

Remote options and a temporary position are available, with compensation including a monthly MXN salary, a performance bonus, grocery vouchers, and a remote work bonus.

Qualifications

• Excellent English pronunciation and communication skills.
• Strong verbal and written English communication.
• Strong customer service skills.
• Demonstrated patience, tact, empathy, and compassion.
• Ability to professionally manage sensitive conversations and interactions.
• Own suitable equipment for the position.

Responsabilités

• Provide professional and compassionate customer service to donors and catalog customers.
• Handle customer inquiries with patience, tact, and empathy, particularly when assisting older adults or vulnerable individuals.
• Communicate clearly and professionally while representing the charity's mission and values.
• Build positive connections with individuals from diverse backgrounds and communities.
• Navigate sensitive situations and complaints with discretion and respect.
• Provide accurate information and support throughout customer interactions.

Connaissances

English proficiency

Customer service

Empathy

Patience

Sensitive conversations

Description du poste

Intugo seeks a Customer Service Representative to support donors and catalog customers with compassionate, professional service. The role emphasizes excellent English communication, empathy, and the ability to handle sensitive conversations while upholding the charity's values.

Remote options and a temporary position are available, with compensation including a monthly MXN salary, a performance bonus, grocery vouchers, and a remote work bonus.