Remote Donor Support Specialist

Intugo México

Ciudad Madero

Remote

MXN 135,000 - 183,000

Full time

7 days ago

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Benefits offered by this job

Performance Bonus

Grocery Vouchers

Remote Work Bonus

Legal benefits

Job summary

Intugo México is seeking a Customer Service Representative to support donors and catalog customers for charitable organizations. The role emphasizes compassionate, professional English communication and patience when handling sensitive conversations.

The position is remote and temporary, with a monthly MXN 14,280 salary plus a performance bonus, grocery vouchers, a remote work bonus, and legal benefits. It requires strong English skills and a respectful customer experience across diverse

Qualifications

Excellent English pronunciation and communication.
Strong verbal and written English communication.
Strong customer service skills.
Patience, tact, empathy, and compassion.
Ability to professionally manage sensitive conversations.
Owning suitable equipment for the position.

Responsibilities

Provide professional and compassionate customer service to donors and catalog customers.
Handle customer inquiries with patience, tact, and empathy.
Communicate clearly and professionally while representing the charity's mission and values.
Build positive connections with individuals from diverse backgrounds.
Navigate sensitive situations and complaints with discretion and respect.
Provide accurate information and support throughout customer interactions.