Remote Bilingual Customer Support Specialist (Mexico)

Resolv Global; Torreón; Remote; MXN 126,000 - 176,000; Full time

Benefits offered by this job

Paid weekly

Training paid in full

Independent contract

Job summary

Resolv Global is expanding its customer service teams across Mexico and seeks experienced representatives to support US-based operations from home. Strong English communication skills and prior US BPO or call center experience are essential.

The role is fully remote with training paid in full and contractor status. Candidates must meet technical requirements and complete a multi-stage hiring process, including interviews and background checks.

Qualifications

• US BPO / call center experience required.
• Excellent spoken and written English required.
• Strong customer service and communication skills.
• Ability to multitask across multiple systems and tools.

Responsibilities

• Respond to customer inquiries via phone, chat, or email for US-based operations.
• Provide accurate information and resolve issues in a timely manner.
• Maintain high customer satisfaction and adhere to process requirements.

Skills

US BPO experience

English proficiency

Customer service

Multitasking across systems

Job description

Resolv Global is expanding its customer service teams across Mexico and seeks experienced representatives to support US-based operations from home. Strong English communication skills and prior US BPO or call center experience are essential.

The role is fully remote with training paid in full and contractor status. Candidates must meet technical requirements and complete a multi-stage hiring process, including interviews and background checks.