Remote Customer Support Specialist - Multi-Channel Helpdesk

HP Inc Poland; Cancún; Híbrido; MXN 223.000 - 391.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote position

Professional development

Health, dental, and vision insurance

Descripción de la vacante

HP Inc Poland seeks a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact, delivering timely, empathetic help across digital channels and ensuring customer satisfaction from anywhere.

Requirements include proven customer support experience and excellent English communication. The role emphasizes remote collaboration, CRM proficiency, and a customer-first mindset with growth opportunities.

Formación

• Experience in a customer support role.
• Excellent written and verbal English communication.
• Strong problem-solving and remote work capability.

Responsabilidades

• Respond to customer inquiries via email, chat, and social media promptly.
• Troubleshoot issues and provide accurate information to customers.
• Document interactions and resolutions in the CRM system.
• Identify recurring problems and escalate to appropriate teams.
• Maintain a customer-first approach to ensure satisfaction.

Conocimientos

Customer support experience

English communication

Descripción del empleo

HP Inc Poland seeks a Customer Support Specialist to join a fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact, delivering timely, empathetic help across digital channels and ensuring customer satisfaction from anywhere.

Requirements include proven customer support experience and excellent English communication. The role emphasizes remote collaboration, CRM proficiency, and a customer-first mindset with growth opportunities.