Remote Customer Support Specialist | Global Team

Boldr; Cancún; Remote; MXN 167,000 - 301,000; Full time

Benefits offered by this job

Competitive salary

Remote flexibility

Career development

Health insurance

Collaborative culture

Job summary

Boldr is seeking a highly motivated Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic assistance across email, chat and social channels.

You will help drive customer satisfaction and loyalty, document interactions in the CRM, identify trends, and collaborate with the global team to continuously improve service quality.

Qualifications

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and escalates issues to appropriate departments for improvement.

Skills

Customer service

English proficiency

Problem solving

Remote work

CRM software

Tools

Helpdesk software

CRM systems

Job description

Boldr is seeking a highly motivated Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic assistance across email, chat and social channels.

You will help drive customer satisfaction and loyalty, document interactions in the CRM, identify trends, and collaborate with the global team to continuously improve service quality.