Proactive Customer Support Specialist

Core Code io; Acapulco; Presencial; MXN 279.000 - 424.000; Jornada completa

Descripción de la vacante

Core Code io is seeking a proactive Customer Support Specialist to deliver exceptional assistance across email, chat, phone, and other channels. You will understand customer needs, troubleshoot issues, and ensure timely resolutions while maintaining accurate records and a high level of professionalism.

The ideal candidate possesses excellent communication skills, strong customer service experience, and the ability to collaborate with internal teams to improve the overall customer experience.

Formación

• Excellent verbal and written communication skills.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Conocimientos

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

CRM systems

Attention to detail

Organizational skills

Technical troubleshooting

Calm under pressure

Herramientas

CRM software

Help desk tools

Descripción del empleo

Core Code io is seeking a proactive Customer Support Specialist to deliver exceptional assistance across email, chat, phone, and other channels. You will understand customer needs, troubleshoot issues, and ensure timely resolutions while maintaining accurate records and a high level of professionalism.

The ideal candidate possesses excellent communication skills, strong customer service experience, and the ability to collaborate with internal teams to improve the overall customer experience.