Remote Customer Support Specialist: Elevate Experience

Amentum; Cancún; A distancia; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Remote work flexibility

Professional development opportunities

Health, dental, and vision insurance

Collaborative team culture

Descripción de la vacante

Amentum is seeking a Customer Support Specialist to join a fully remote team supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic help across digital channels to ensure satisfaction and loyalty.

Ideal candidates will have strong English communication, proven customer support experience, and comfort with CRM/helpdesk tools. This role offers flexibility and opportunities for career growth within a global team.

Formación

• Must have proven experience in customer support or equivalent.
• Excellent written and verbal English communication.
• Strong problem-solving and a customer-first mindset.
• Ability to manage multiple tasks remotely.
• Familiarity with CRM and helpdesk software.

Responsabilidades

• Respond to customer inquiries via email, chat, and social media.
• Troubleshoot issues and resolve customer problems efficiently.
• Provide detailed information about products, services, and policies.
• Document interactions and resolutions in the CRM system.
• Identify trends in feedback and escalate to appropriate teams.

Conocimientos

Customer support experience

English proficiency

Problem solving

Remote work capability

Multi-tasking

Herramientas

CRM software

Helpdesk software

Descripción del empleo

Amentum is seeking a Customer Support Specialist to join a fully remote team supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate, and empathetic help across digital channels to ensure satisfaction and loyalty.

Ideal candidates will have strong English communication, proven customer support experience, and comfort with CRM/helpdesk tools. This role offers flexibility and opportunities for career growth within a global team.