Remote Customer Support Specialist (Coffee Brand)

compassexperiencelabs; Ciudad de México; Remote; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote

Fixed weekends off

Paid holidays

Vacation leave

Growth opportunities

Customer-focused team

Job summary

Compass Experience Labs, a remote-friendly BPO serving brands in the coffeespace, is seeking a Customer Service Associate in Mexico. You will handle inquiries via phone, chat, and email, helping customers have a seamless experience and resolving issues with empathy and efficiency.

Join a fast-growing team focused on exceptional customer experiences, with weekends off and a schedule aligned to PST. Prior call center experience and strong English skills are a must.

Qualifications

• 2+ years of call center or contact center experience.
• Strong verbal and written English communication.
• Excellent customer service and interpersonal skills.
• Ability to handle inquiries in a fast-paced environment.
• Willingness to work 8:00 AM–5:00 PM PST, 5 days/week with fixed weekends off.

Responsibilities

• Provide exceptional customer service through phone, chat, email and other channels.
• Respond to questions, concerns and requests professionally and efficiently.
• Assist customers with orders, products, accounts and general inquiries.
• Listen actively to identify the best solution for each customer.
• Document interactions accurately in the systems and follow processes.

Skills

Call center experience

English proficiency

Customer service

Active listening

Problem solving

Multi-system navigation

Remote work setup

Job description

Compass Experience Labs, a remote-friendly BPO serving brands in the coffeespace, is seeking a Customer Service Associate in Mexico. You will handle inquiries via phone, chat, and email, helping customers have a seamless experience and resolving issues with empathy and efficiency.

Join a fast-growing team focused on exceptional customer experiences, with weekends off and a schedule aligned to PST. Prior call center experience and strong English skills are a must.