Remote Customer Support Consultant

SupportYourApp, Inc.; Ciudad de México; Remote; MXN 223,000 - 335,000; Full time

Benefits offered by this job

Fixed schedule: Mon-Fri 9am–5pm EDT

Fully remote work

USD compensation

Inclusive international environment

Referral rewards

Job summary

SupportYourApp, Inc. is seeking a Customer Support Consultant to deliver outstanding service to clients worldwide from a home office. You will handle emails and calls, resolve product questions, and gather details to open support tickets.

The role requires excellent English (C1), at least six months in customer support, and familiarity with ticketing platforms and CRM tools. You will work in a fast-paced, high-volume environment with empathy and teamwork.

Qualifications

• Excellent English skills (C1 for both spoken and written).
• At least 6 months of experience in a customer support role.
• Familiarity with ticketing platforms, CRM systems, and customer communication tools.
• Basic MS Office proficiency, and analytical/research skills.
• Empathy, customer-centric mindset, effective communication, problem-solving, and teamwork skills.
• Ability to work effectively in a fast-paced, high-volume environment.

Responsibilities

• Deliver outstanding customer support via emails and calls.
• Assist customers with product-related questions, technical troubleshooting, and support requests.
• Gather the necessary customer details to open a support ticket, including the customer’s name, email address, phone number, parcel number, the specific tax office involved, and a brief description of the issue.
• Manage open support cases, ensuring unresolved issues are actively tracked and updated.
• Escalate complex or high-priority issues to the appropriate team when needed.
• Communicate status updates to customers and internal stakeholders, ensuring timely follow-up.

Skills

English proficiency (C1)

Customer empathy

Communication

Teamwork

Problem-solving

Fast-paced work

Tools

Ticketing platforms

CRM systems

MS Office

Analytical skills

Job description

SupportYourApp, Inc. is seeking a Customer Support Consultant to deliver outstanding service to clients worldwide from a home office. You will handle emails and calls, resolve product questions, and gather details to open support tickets.

The role requires excellent English (C1), at least six months in customer support, and familiarity with ticketing platforms and CRM tools. You will work in a fast-paced, high-volume environment with empathy and teamwork.