Remote Community Strategy & Operations Consultant

SupportYourApp; Cancún; Remote; MXN 775,000 - 1,219,000; Full time

Benefits offered by this job

Remote work

Job summary

SupportYourApp is seeking a Community Strategy & Operations Consultant to join our global team. You will work remotely from your home office, coordinating projects, managing creator relationships, and driving operational excellence across multilingual markets.

You should be fluent in Spanish and English, possess strong project management capabilities, and be comfortable handling data in Google Sheets. This role offers international collaboration and a USD-based compensation structure.

Qualifications

• Native Spanish and excellent English communication skills (written and verbal).
• Experience handling data in Google Sheets, including filters, formulas, and pivots.

Responsibilities

• Source, contact and activate creators for projects and missions.
• Monitor creator performance and provide feedback or retraining as needed.
• Coordinate projects and workflows to ensure deliverables are completed accurately and on time.
• Handle operational issues and escalations to drive resolutions.
• Collaborate with agents and cross-functional teams to ensure effective operations.
• Proactively identify issues to keep projects and market operations running smoothly.
• Investigate fraud and risk cases and take appropriate action.

Skills

Bilingual Spanish/English

Project management

Autonomy

Communication skills

Attention to detail

Problem solving

Tools

Google Sheets

Job description

SupportYourApp is seeking a Community Strategy & Operations Consultant to join our global team. You will work remotely from your home office, coordinating projects, managing creator relationships, and driving operational excellence across multilingual markets.

You should be fluent in Spanish and English, possess strong project management capabilities, and be comfortable handling data in Google Sheets. This role offers international collaboration and a USD-based compensation structure.