Remote Technical Support Specialist (Short-Term)

SupportYourApp, Inc.; Ciudad de México; Hybrid; MXN 307,000 - 461,000; Part time

Benefits offered by this job

Fixed schedule (UTC)

Remote cooperation

International environment

USD compensation

Work-life balance

Leadership development

Self-development culture

Trust-based culture

Job summary

SupportYourApp, Inc. is seeking a Technical Support Consultant for a short-term engagement with the potential to extend. You will provide professional technical assistance via email, calls, and chats, handling both D2C and B2B inquiries and password resets.

You will troubleshoot issues with the home app, document steps, and escalate when needed, all while maintaining a positive customer experience. The role is fully remote, internationally oriented, and paid in USD, with a fixed schedule and

Qualifications

• Excellent English communication skills (C1 for spoken and written).
• At least 1 year of experience in technical customer support role.
• Tech-savvy mindset with strong troubleshooting abilities.

Responsibilities

• Provide technical support via email, calls and chats in a professional and efficient manner.
• Provide technical and customer support for D2C and B2B inquiries, password resets.
• Troubleshoot issues with home app and escalations.
• Troubleshoot product issues and guide customers through solutions step-by-step.
• Ask the right questions to understand and diagnose the problem.
• Follow troubleshooting procedures while using good judgment when no standard process exists.
• Document customer interactions and troubleshooting steps clearly.
• Escalate complex or unresolved technical issues when necessary.
• Provide a positive, patient, and professional customer experience.
• Manage multiple conversations efficiently while maintaining accuracy and quality.

Skills

English communication

Troubleshooting

Problem-solving

Critical thinking

Tech-savvy

Education

1 year experience in technical customer support

Job description

SupportYourApp, Inc. is seeking a Technical Support Consultant for a short-term engagement with the potential to extend. You will provide professional technical assistance via email, calls, and chats, handling both D2C and B2B inquiries and password resets.

You will troubleshoot issues with the home app, document steps, and escalate when needed, all while maintaining a positive customer experience. The role is fully remote, internationally oriented, and paid in USD, with a fixed schedule and