Remote L2 Technical Support Engineer – Windows & Linux
Supportyourapp-1
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Benefits offered by this job
Job summary
SupportYourApp is hiring a L2 Technical Support Consultant to deliver top-tier technical support remotely from home. The role focuses on solving hardware and software issues, analyzing logs, and maintaining knowledge bases while meeting SLAs.
The ideal candidate has 1–2 years of hands-on experience in technical support, strong English communication skills (C1), and proficiency with Windows and Linux environments. Remote work is supported, and compensation is in USD.
Qualifications
- Excellent English communication skills (C1 for speaking and writing).
- 1–2 years of proven experience in a Technical Support Engineer/Advanced Support role.
- Hands-on experience with Windows and Linux CLI tools and terminal management.
- Experience diagnosing, troubleshooting and resolving hardware-related issues.
- Good understanding of hardware and software interactions and system logs analysis.
Responsibilities
- Deliver outstanding technical support via emails, calls and chats.
- Take ownership of technical issues and triage as needed.
- Analyze and resolve customer inquiries with technical context.
- Escalate to internal teams with clear documentation.
- Maintain records of failures, maintenance activities and bugs.
- Contribute to and maintain the support knowledge base.
- Ensure compliance with SLAs.
Skills
Tools
Job description
SupportYourApp is hiring a L2 Technical Support Consultant to deliver top-tier technical support remotely from home. The role focuses on solving hardware and software issues, analyzing logs, and maintaining knowledge bases while meeting SLAs.
The ideal candidate has 1–2 years of hands-on experience in technical support, strong English communication skills (C1), and proficiency with Windows and Linux environments. Remote work is supported, and compensation is in USD.
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