(English C1) Part-time Technical Support Consultant (remotely)

SupportYourApp, Inc.; Ciudad de México; Hybrid; MXN 307,000 - 461,000; Part time

Benefits offered by this job

Fixed schedule (UTC)

Remote cooperation

International environment

USD compensation

Work-life balance

Leadership development

Self-development culture

Trust-based culture

Job summary

SupportYourApp, Inc. is seeking a Technical Support Consultant for a short-term engagement with the potential to extend. You will provide professional technical assistance via email, calls, and chats, handling both D2C and B2B inquiries and password resets.

You will troubleshoot issues with the home app, document steps, and escalate when needed, all while maintaining a positive customer experience. The role is fully remote, internationally oriented, and paid in USD, with a fixed schedule and

Qualifications

• Excellent English communication skills (C1 for spoken and written).
• At least 1 year of experience in technical customer support role.
• Tech-savvy mindset with strong troubleshooting abilities.

Responsibilities

• Provide technical support via email, calls and chats in a professional and efficient manner.
• Provide technical and customer support for D2C and B2B inquiries, password resets.
• Troubleshoot issues with home app and escalations.
• Troubleshoot product issues and guide customers through solutions step-by-step.
• Ask the right questions to understand and diagnose the problem.
• Follow troubleshooting procedures while using good judgment when no standard process exists.
• Document customer interactions and troubleshooting steps clearly.
• Escalate complex or unresolved technical issues when necessary.
• Provide a positive, patient, and professional customer experience.
• Manage multiple conversations efficiently while maintaining accuracy and quality.

Skills

English communication

Troubleshooting

Problem-solving

Critical thinking

Tech-savvy

Education

1 year experience in technical customer support

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let's see what it takes

What you will do:

• Provide technical support via email, calls and chats in a professional and efficient manner;
• Provide technical and customer support. D2C and B2B inquiries, password resets;
• Troubleshoot issues with home app and escalations;
• Troubleshoot product issues and guide customers through solutions step-by-step;
• Ask the right questions to understand and diagnose the problem;
• Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process;
• Document customer interactions and troubleshooting steps clearly;
• Escalate complex or unresolved technical issues when necessary;
• Provide a positive, patient, and professional customer experience;
• Manage multiple conversations efficiently while maintaining accuracy and quality.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1 year of experience in technical customer support role;
• Tech-savvy mindset;
• Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;
• Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Benefits:

• Fixed schedule: Sunday, Saturday: 1:00-4:30 PM, Wednesday - Friday: 1:00 PM -4:00 PM (UTC)
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Balance between project workload and personal time;
• Responsive leadership interested in your development;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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