Remote Customer Success Specialist (Outdoor Hospitality)

Atomic Hr; Ciudad Victoria; Remote; MXN 1,130,000 - 1,695,000; Full time

Benefits offered by this job

Remote role with schedule overlap

Competitive USD compensation

Growth path opportunities

Lean, hands-on team

Job summary

Atomic Hr is seeking a Customer Success Associate to support a portfolio of parks using an all-in-one booking and park-management platform. You will answer questions, troubleshoot bookings, and help operators adopt new features to grow their business.

Remote role with overlap for customer calls and team collaboration; you’ll build guides and documentation, nurture relationships, and aim to keep customers happy year after year.

Qualifications

• Experience in a customer-facing role, such as customer success, account management, support, or onboarding, ideally in SaaS.
• Comfort learning software in depth and explaining it to non-technical users.
• Excellent spoken and written English communication.
• Strong troubleshooting skills and a calm, solutions-first attitude.
• A tech-savvy, process-oriented mindset.
• Strong organization and follow-through across multiple accounts.
• A patient, supportive approach with customers of all technical comfort levels.

Responsibilities

• Serve as the main point of contact for a portfolio of active customers
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability
• Run check-ins and training sessions to help customers adopt features they aren't using yet
• Help operators adjust their setup as seasons, rates, or site inventory change
• Stay calm and responsive during peak-season rushes, when every booking counts
• Write clear follow-up notes and keep customer records up to date in the CRM
• Turn recurring questions into guides, FAQs, and simple help documentation
• Spot at-risk accounts early and work proactively to keep customers happy
• Share customer feedback and pain points that help product and engineering improve the platform

Job description

Atomic Hr is seeking a Customer Success Associate to support a portfolio of parks using an all-in-one booking and park-management platform. You will answer questions, troubleshoot bookings, and help operators adopt new features to grow their business.

Remote role with overlap for customer calls and team collaboration; you’ll build guides and documentation, nurture relationships, and aim to keep customers happy year after year.