Remote Customer Success Manager — Global SaaS Growth

Oyster®; México; A distancia; MXN 1.032.000 - 1.891.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40 days paid time off

Mental health support

Wellbeing allowance

WFH stipend

Flexible parental leave

Descripción de la vacante

Oyster is seeking a Customer Success Manager to nurture relationships across a diverse customer base and drive adoption of our global employment platform. This fully remote role supports the Americas region, requiring strong communication and a proactive approach to customer health and retention.

You will collaborate with Product, Sales, Support, and Marketing to maximize customer value, address escalations, and contribute to strategies that improve health metrics while embodying Oyster’s

Formación

• Minimum 2 years in a Customer Success, Account Manager, or quota-carrying role.
• Proven track record of managing multiple customer relationships.
• Ability to manage customer expectations and resolve conflicts.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build rapport with customers.
• Analytical mindset to leverage data for insights.
• Cross-functional collaboration across departments.

Responsabilidades

• Proactively manage a portfolio of customers with high engagement and satisfaction.
• Address and manage health cases assigned to you.
• Respond to inquiries within the Success scope with timely solutions.
• Conduct enablement sessions, product demos, and escalation calls to drive adoption.
• Collaborate cross-functionally to resolve issues and ensure satisfaction.
• Use data-driven insights to understand customer needs and advocate for their interests.
• Identify opportunities to improve customer health and scalability of processes.
• Lead cross-functional projects to improve engagement.
• Be the primary contact for internal teams and coordinate requests from Sales, Support, and others.
• Collaborate with Sales to ensure customer retention, especially in churn-risk situations.

Conocimientos

Customer Success

Account Management

SaaS experience

Communication skills

Data-driven

Cross-functional collaboration

Organizational skills

Herramientas

Zendesk

Asana

Notion

Slack

Descripción del empleo

Oyster is seeking a Customer Success Manager to nurture relationships across a diverse customer base and drive adoption of our global employment platform. This fully remote role supports the Americas region, requiring strong communication and a proactive approach to customer health and retention.

You will collaborate with Product, Sales, Support, and Marketing to maximize customer value, address escalations, and contribute to strategies that improve health metrics while embodying Oyster’s