Customer Success Orchestrator (Hybrid) | SaaS Growth

Restaurant365; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major Medical Insurance

Dental Insurance

Vision Insurance

Meal Vouchers

Christmas Bonus

Savings Fund

Descripción de la vacante

Restaurant365, a SaaS company revolutionizing restaurant operations, seeks a Customer Success Manager to own a portfolio post-sale and drive adoption, risk management, and renewal outcomes. You will partner with Sales, Support, Onboarding, and Product to deliver a proactive customer experience and ROI realization from the R365 platform.

We operate in a hybrid model with onsite presence expected on Tue, Wed, and Thu, and you will build strong relationships, monitor health, and guide customers to

Formación

• 2–4 years of experience as a Customer Success Manager, Account Manager, or in a similar client-facing role, preferably at a SaaS company.
• Experience with, or working knowledge of, accounting and/or restaurant hospitality operations is a plus.
• Comfortable managing a high-volume portfolio of accounts and multiple, competing priorities.
• Clear, professional communicator, comfortable presenting to customer stakeholders, including C-Suite.
• Working knowledge of Salesforce or another CRM.
• Proficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint).
• Working knowledge of AI tools, including incorporating AI into daily work.

Responsabilidades

• Own a book of business from post-sale hand-off through renewal and expansion.
• Serve as the customer's primary point of contact and direct them to the right resource.
• Lead CSM Intro/Kickoff meetings to establish relationships and success definition.
• Maintain a cadence of touchpoints and conduct Business Impact Reviews.
• Identify and refer expansion, cross-sell, and upsell opportunities with Sales.

Conocimientos

Communication

CRM knowledge

Time management

Organization

Multitasking

Presentation

Herramientas

Salesforce

Gainsight

Monday.com

Freshdesk

Descripción del empleo

Restaurant365, a SaaS company revolutionizing restaurant operations, seeks a Customer Success Manager to own a portfolio post-sale and drive adoption, risk management, and renewal outcomes. You will partner with Sales, Support, Onboarding, and Product to deliver a proactive customer experience and ROI realization from the R365 platform.

We operate in a hybrid model with onsite presence expected on Tue, Wed, and Thu, and you will build strong relationships, monitor health, and guide customers to