Remote Customer Service VA - Bilingual Pro

Native Pest Management; Ciudad de México; Remote; MXN 791,000 - 1,055,000; Full time

Benefits offered by this job

PTO 10 days

US Holidays

Paid Training

Referral bonus

Aguinaldo bonus

Job summary

Native Pest Management is seeking a polite, professional Customer Service Virtual Assistant to work remotely and support customers by answering questions, addressing complaints, and coordinating services. You will listen to clients, resolve issues, and provide accurate responses while scheduling appointments and supporting the sales team.

The role requires strong communication skills, experience with CRM software, and proficiency with Google Suite.

Qualifications

• Previous customer service experience preferred.
• Strong high-speed Wi‑Fi and reliable tech setup.
• Good microphone, headset, and camera.
• Call center experience strongly preferred.
• Experience with CRM software strongly preferred.
• Working knowledge of office software.
• Proficient with Google Suite (Gmail, Sheets, Docs).
• Typing at least 50 WPM with 90% accuracy.
• Excellent written, verbal, and interpersonal communication.
• Bilingual English/Spanish preferred.

Responsibilities

• Handle inbound calls from current and potential customers.
• Identify needs, resolve issues, and provide solutions.
• Escalate issues to supervisors when needed.
• Schedule and plan services and appointments.
• Respond to calls, texts, voicemails, and emails promptly.
• Coordinate sales for free inspections.
• Assist management, technicians, and sales daily.
• Collect payments and follow up on past due accounts.
• Coordinate service schedules with field technicians.

Skills

Call center experience

Customer service

Typing speed 50 WPM

English/Spanish bilingual (preferred)

Tools

CRM software

Google Suite

Job description

Native Pest Management is seeking a polite, professional Customer Service Virtual Assistant to work remotely and support customers by answering questions, addressing complaints, and coordinating services. You will listen to clients, resolve issues, and provide accurate responses while scheduling appointments and supporting the sales team.

The role requires strong communication skills, experience with CRM software, and proficiency with Google Suite.