Customer Support Engineer

NXP Semiconductors; Aguascalientes; Hybrid; MXN 180,000 - 300,000; Full time

Job summary

NXP Semiconductors is hiring a Customer Support Associate for a fully remote role. The position supports customers from anywhere in Mexico, using email, phone, and chat to resolve inquiries and ensure a seamless experience.

The ideal candidate has prior customer support experience, strong Spanish communication, and proficiency with CRM tools. A high school diploma is required, and a reliable internet connection is essential for remote work.

Qualifications

• Experience in a customer support or service role.
• Excellent verbal and written communication skills in Spanish.
• Proficiency with CRM software and common customer service tools.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; college degree is advantageous.
• Must have a reliable internet connection.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Provide accurate information and effective solutions to customer issues.
• Troubleshoot technical problems and guide customers through resolution steps.
• Document all customer interactions and update records in the CRM system.
• Identify customer needs and proactively offer assistance.
• Collaborate with team members to improve service processes and customer satisfaction.
• Adhere to performance metrics and quality standards.

Skills

Customer service

Spanish language

Remote work

Communication

Education

High school diploma

Tools

CRM software

Job description

Customer Support Associate - Fully Remote

Our client is seeking a diligent and customer-focused Customer Support Associate for a fully remote position. This role is perfect for individuals who are passionate about delivering exceptional service and thrive in a virtual environment. Based in Aguascalientes, Aguascalientes, this position offers the flexibility to work from anywhere within Mexico. You will be a vital part of our client’s mission to provide outstanding support, resolving customer inquiries and ensuring a seamless experience. Our client is committed to building a strong remote workforce, and this role is key to that strategy.

About the Role

Our client is seeking a diligent and customer-focused Customer Support Associate for a fully remote position. This role is perfect for individuals who are passionate about delivering exceptional service and thrive in a virtual environment. Based in Aguascalientes, Aguascalientes, this position offers the flexibility to work from anywhere within Mexico. You will be a vital part of our client’s mission to provide outstanding support, resolving customer inquiries and ensuring a seamless experience. Our client is committed to building a strong remote workforce, and this role is key to that strategy.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Provide accurate information and effective solutions to customer issues.
• Troubleshoot technical problems and guide customers through resolution steps.
• Document all customer interactions and update records in the CRM system.
• Identify customer needs and proactively offer assistance.
• Collaborate with team members to improve service processes and customer satisfaction.
• Adhere to performance metrics and quality standards.

Requirements

• Previous experience in a customer support or service role.
• Excellent verbal and written communication skills in Spanish.
• Proficiency with CRM software and common customer service tools.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent required; a college degree is advantageous.
• Must have a reliable internet connection and a