Etiquetador/A - Experiencia En Almacén

Adusa; Tlalnepantla; Remote; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Work from anywhere in Mexico

Job summary

Adusa is seeking a proactive Remote Customer Experience Specialist to join their fully remote team in Mexico. You will assist customers via chat, email, and video, troubleshoot issues, and guide users on product features for a smooth experience.

Fluent Spanish communication is required, English is a strong asset, and you should be comfortable working independently in a virtual setting. A high school diploma is required; a bachelor’s degree is preferred.

Qualifications

• Experience in remote customer support or customer success.
• Excellent written and verbal communication in Spanish; English is a strong asset.
• Strong technical aptitude and quick learning of new software/systems.
• Ability to work independently and manage time in a remote setting.
• A passion for customer advocacy and problem-solving.

Responsibilities

• Provide customer support via chat, email, and video conferencing.
• Troubleshoot technical issues and guide customers through solutions.
• Educate customers on product features, updates and best practices.
• Gather feedback to identify areas for product/service improvements.
• Collaborate with product, engineering, and sales teams for a cohesive journey.
• Develop and maintain knowledge base articles and user guides.
• Proactively engage customers to ensure success and satisfaction.
• Manage customer escalations and ensure timely resolution.

Skills

Remote customer support

Customer success mindset

Strong communication

Time management

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

About the Role

Our client, a cutting-edge technology firm, is seeking a highly motivated and proactive Especialista Remoto en Experiencia del Cliente to join their fully remote workforce. This role is central to our client's commitment to delivering outstanding customer support and fostering positive client relationships globally. You will engage with customers through various digital channels, providing timely assistance, technical support, and ensuring their experience with our products is exceptional. The ideal candidate is a self-starter, possesses superb communication skills, thrives in a virtual environment, and has a passion for technology and customer satisfaction. This is a unique opportunity to work from anywhere in Mexico for a company that values innovation, collaboration, and employee well-being.

Key Responsibilities

• Provide comprehensive customer support via chat, email, and video conferencing.
• Troubleshoot technical issues and guide customers through solutions effectively.
• Educate customers on product features, updates, and best practices for optimal usage.
• Gather customer feedback to identify areas for product and service enhancement.
• Collaborate with product, engineering, and sales teams to ensure a cohesive customer journey.
• Develop and maintain knowledge base articles and user guides for self-service support.
• Proactively engage with customers to ensure their success and satisfaction.
• Manage customer escalations and ensure timely resolution.

Requirements

• Proven experience in a remote customer support or customer success role.
• Excellent written and verbal communication skills in Spanish. Proficiency in English is a strong asset.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Demonstrated ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A passion for customer advocacy and problem-solving.
• High school diploma or equivalent; Bachelor's degree preferred.
• Must have a reliable high-speed internet connection